Privacy Policy

Welcome to our Privacy Statement.  Here we set out our policies and demonstrate our commitment to comply with GDPR legislation and inform you of what data we collect and how we look after and use that data.


We may collect, use and store the following types of personal data;

  • Identity information includes company name and/or first name, last name and title.

  • Contact details include billing address, delivery address, email address and telephone number.

  • Financial Data includes bank account details and/or payment card details and historical transactions including details of products and services supplied or purchased.

  • Marketing and Communications Data inline with your communication preferences.

We collect this data to supply you and/or your company/employer with our goods and services. This can include ongoing customer support and technical help. 

We will only use your personal data when the law allows us to and we will use your personal data in the following circumstances:

  • When processing sales orders, scheduling services and when deploying engineers for site visits. 

  • Where we need to perform the contract we are about to enter into or have already entered into.

  • For customer relations, product support and promotional offers.

  • Where it is necessary for our legitimate interests and your interests. 

  • Regarding your account to resolve any disputes or as otherwise necessary. 

  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending certain marketing communications to you via email or text message. 

All information is only available to authorised members of our company and we will not pass that information on to any third parties.

You have the right at anytime to request a readable copy of the personal data we hold on you by emailing us;

You have the right at anytime to have your details removed from our database by emailing us;  (When we need to collect personal data by law, or under the terms of a contract and you fail to provide that data when requested, we may not be able to perform the contract. In this instance, we may need to cancel a product or service that is supplied by A Cooler Service Ltd. However you will be notified in writing prior to cancellation.)

We are constantly reviewing how we process and protect the data that we use and store. Therefore, changes to our policy may occur at any time. We will update and publish any changes to this document on our website.

A Cooler Service Limited are committed to ensuring that the information that we collect and use is appropriate for the stated purpose and does not constitute an invasion of your privacy. The data that we hold is subject to rigorous security measures and procedures to minimise the risk of unauthorised access, theft or disclosure.

If you have any questions or concerns regarding how we collect, use, protect or share your Personal Data, including, for example, about our legitimate business interests please send a detailed message to and we will make every effort to resolve your concerns.

EFFECTIVE DATE: 25th May 2018


Contact Details

A Cooler Service Limited

Unit 6 Copthorne Business Park

Dowlands Lane, Copthorne, W. Sussex, RH10 3HX

T. 0800 090 1001

F. 01342 719 259


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